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Frequently Asked Questions

Answers to the Most Commonly Asked Questions

Tracking / My Account Area

I've Forgotten My Password, Email or Both. Help!

Too many usernames and passwords these days. We understand.

Click here to begin the reset process.

Remember: Users can sign into PokerVIP using Facebook or Google. Give it a try!

I've Added My Alias, But it Says 'No Data'. What's Up?

Drop us a line via our contact form or jump on our live chat and we'll sort that out right away. Remember to let us know the email address associated with your account at PokerVIP. Users can always expect a response within 24 hours.

The Rake in the My Account Area Isn't Accurate.

We rely on rake stats from the poker rooms we work with. Once we receive these stats we upload them to our database at PokerVIP.

The stats displayed in the My Account area do not influence loyalty or rakeback payments made by the poker room and should only be treated as a guide.

Please Note: Stats in the My Account area are typically not updated during weekends.

How Can I Track My Rake?

PokerVIP users can track their rake by adding their screename / alias to the PokerVIP My Account area.

Simply click on My Account and select 'Add Poker Room'.

The data that needs to be added depends on on the poker room you are playing at. Users at PaddyPowerPoker need to add their alias whereas users at WinnerPoker are required to add their Account Number. Further details can be found in the My Account area.

Can I Retag My Account?

If you are already signed up at a poker room with another affiliate, but would like to re-tag your account, just get in touch and we'll see what we can do for you.

Typically it takes around 1 week for an account to be re-tracked and some poker rooms have a strict policy regarding account re-tracks and do not allow them.

Poker rooms that do not allow affiliates to re-tag accounts include; PokerStars & Winamax.

I Can't Access PokerVIP Videos & Store

In order to get unlimited access to PokerVIP videos, store and all the other great stuff, users must sign up to a poker room via PokerVIP and be confirmed as a tracked player.

To confirm your account as tracked, please go to the My Account area and add your alias / username at the poker room signed up to via PokerVIP.

Typically tracking takes 24 hours, however it can often take longer and is unavailable at some poker rooms.

Currently tracking is unavailable at PokerStars, Bodog, Bovada, Bet365, PokerinVenice, LockPoker, ComeOn, RedBet, BlackChipPoker & ACR.

If you are experiencing issues tracking your account please get in touch via live chat or our contact form.

My Name isn't Displaying on Rake Race Leaderboard

If your name is not displayed on the rake race leaderboard and you think it should be, perform the following checks:

  1. Check when the leaderboard was last updated. If you did not rake enough to appear on the leaderboard by the time it was last updated, this is likely the reason your name is not appearing.
  2. Check your account is tracked. This can be checked by going into the PokerVIP, My Account are or by contacting the room directly and confirming.
  3. If the above two steps are inconclusive, get in touch with our live chat, your agent or fill in the contact form.
How do I track my referrals rake?

Rake tracking currently displays for one PokerVIP account only. The referrer can view their referees rake only if, they enter the username or screen name before their referal does. However this will mean that your player cannot view their rake themselves. This can be done here.

Is my tracked rake the total rake or what I will receive?

Tracked rake that displays in your account here will always displays your total rake figure.  

Why are my VIP points not updating?

PokerVIP Points update as and when we receive reports from poker rooms. Please note that reports are not sent over the weekend.

Rakeback / Loyalty Payments

BoylePoker Loyalty Payments

BoylePoker pays loyalty payments every Thursday. Payments are usually made before 18:00 GMT.

These payments are for the rake period Thursday to Wednesday and the minimum payment is $10. This payment will not carryover to the following week.

If you did not rake enough to be eligible for the $10 loyalty payment, you should consider signing up to the VIP deal at PaddyPowerPoker where you can cash in points for cash via the Paddy VIP program at anytime.

StanJames Rakeback History

In order to find a history of your Rakeback payments at StanJames, please follow the below instructions:

To check payments made within the last 2 weeks:
  1. Click on My account (top of lobby)
  2. View my game history
  3. Poker Playcheck
  4. Click on advanced search tab
  5. Change "Fixed search" to Last 10 admin events.
  6. Click on the blue circle with two white arrows in.
To search a date prior to this for rake back change the Fixed search to -(blank) and set the date to any Thursday.
Payments will be there among hands played if the player played cash that day. If no play that day the payment will only be displayed.


BetVictor: Cashable and Non-Cashable Points

One points are non-cashable they cannot be redeemed for cash. The points however can still be used to buy into tournaments.

If the user opts to redeem these points for cash, a deduction (for the same amount) will be made from their future rakeback payments.

For further information see the BetVictor website where the differences between cashable and non-cashable points are explained.

StanJames Loyalty / Rakeback Payments

All PokerVIP users enjoy 30% flat rakeback on StanJames provided over $50 is raked per week.

  1. 20% is paid weekly into the player account.
  2. 10% can be cashed out anytime by trading your StanJames points for cash.


William Hill Loyalty Payments

William Hill loyalty payments are made weekly and these tend to be made every Tuesday.

Loyalty payment's are for the rake generated from the previous Monday - Sunday.

BetVictor Rakeback Payments

PokerVIP users can exclusively claim 30% Rakeback at anytime with BetVictor.

Users can claim rakeback by cashing in their loyalty points via the BetVictor poker client.

If users do not cash in all their points in a month, BetVictor will pay the cash value of the remaining points on the 1st of the following month.

GalaPoker Loyalty Payment

In order to redeem your GalaPoker loyalty payment users must email their screename to:



How do I claim my referral bonus?

Referral payments are made in increments and can be viewed here. Once your referal has raked enough for you to be owed a payment, just enter your Skrill email here and your payment will be processed within 48 hours.

All Other Stuff VIP

What is PokerVIP?

PokerVIP is an online poker resource for poker players who are truly serious about poker. This doesn't mean you need to be a high stakes crusher or a rake machine.  

If you're committed to getting better at poker and want to enjoy the best the poker world has to offer, you have come to the right place.

Learn more about PokerVIP.

How Do You Make Money?

We can continue to run this service for poker players thanks to our poker room partners who pay us commission in return for generating business for their brands.

We are commited to providing a high quality service for our users and will always give impartial advice.

Support PokerVIP and get full access to our videos, store and school by playing poker with one of our partner poker rooms.

Are My Funds Safe?

After sendings tens of thousands of online poker players to poker rooms for a number of years, we understand what makes a good poker room.  

We have never worked with a poker room that has subsequently gone bust or taken players funds. As far as we know, we're the only major poker site on the net with this untarnished record! 

As a general rule, we only work with poker rooms that have been established for a considerable period of time. We also like sports books and casino brands with a poker product. Historically, these brands have proven to be the most reliable.

How Can I Access Coaching Videos?

To access coaching videos you need to sign up to one of our exclusive poker deals. Once you have signed up simply add your alias at the poker room to your My Account area. Users typically have full access to PokerVIP 24 hours after adding their alias.

I Have Some Feedback / a Brilliant Idea

We love feedback. Drop us a line and we'll get back to you as soon as possible.

I Have an Account at a Poker Room, But I didn't Sign Up with PokerVIP.

Unfortunately it's not very likely we can do anything about this, but drop us a line and we will see what we can do. 

Most poker rooms we offer are on poker networks. Take a look at our poker offers and it might be worth signing up for another poker room on the network.

Are You Hiring?

We're always looking for talented individuals to join our team.

Our offices are based in Edinburgh, Scotland. Unfortunately, we're not able to hire those who are not based in Edinburgh or willing to re-locate.

However, if you're interested in creating content for one of our sites on a freelance basis, get in touch with Stewart or Craig.

All applications for general employment in Edinburgh should be sent to Hello@PokerVIP.Com

Will You Always Run Rake Races?

Often players ask us if we plan on running the same Rake Race for a certain poker room, the following month.

Almost always the answer is yes.

We are commited to growing the Rake Races and promotions with our key partner poker rooms.

However, please note that we cannot absolutely guarentee we will run our promotions indefinitely. Most poker rooms are members of 'poker networks' whose job it is to regulate the network and create a framework that the poker rooms on the network must adhear to. Thus, it is possible that network's opt to ban rake races in the future and as such we would not be permitted to continue running them.

In the above instance we would aim to compensate our users with a variety of permitter promotions.

How do I refer my friends?

PokerVIP users can refer their friends in two ways:

A) Enter your friends email address into your 'send referral' field, this will send them a PokerVIP email inviting them to join our community. When your friend creates an account at PokerVIP this account will be automatically tagged to you and you will start earning referral payments.

B) Send your friend / referal this link via skype, email or any other platform. This unique link will track your mate to you and make you eligible for referral payments.

Do PokerVIP have coaches for hire?

We do have a stable of coaches offering coaching services. To get in touch just contact Jon@ipokervip.net outlining what games you are wanting coaching for and your budget.

Do PokerVIP offer coaching?

We offer over 250 coaching videos made by the biggest winners in poker. If you are looking for one on one coaching though, you should contact Jon@ipokervip.net outlining what games you are wanting coaching for and your budget.

Why are there some videos that I cannot watch?

Our video content is unlocked by PokerVIP level and if you are not high enough in the PokerVIP reward program you will not have access to all our content unfortunately. However, you can purchase a VIP level 5 upgrade for as little as $18!

I want to play on ****, whats my next move?

To play on a poker room all you need to do is to go through one of our deal pages and create an account. If you wish to make sure that everything is set-up properly, feel free to contact one of our agents.

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