Greetings from All In Asia,
We at All In Asia have gotten a recent complaint regarding a breach of
security in regards to their account being compromised. During this
time, we have investigated the matter and have found it to be that the
account breach was due to the players account having their account
hacked or accessed by another person. We have checked and found that the
unauthorized access of the account was due to not a password change but
via the knowledge of the player's password. This means that a third
party personnel might have had access to the players' account via
knowing their password.
In light with this, we at All In Asia takes this case very seriously and
has stepped up our efforts in ensuring privacy and security of players
are at the utmost importance. With this being said; in our next update
(Early October), we will be improving our security protocol by adding
Security Steps to be Implemented
1. Captcha code
Including a basic anti-bot system that denies any form of Trojan access
to your account.
2. Failed password lock and mailer
Password attempts that fail consecutively will have their accounts
locked and players will be notified via email.
3. Password change notification mailer
Any attempt to change your password from within your account will need
to be acknowledged by email.
4. Withdrawal/Deposit Email
Whenever a request for a withdrawal is made; a mail will be sent to your
Requesting for Password Change
Also, it came to our attention and is highlighted that whom might have
access to your password. Your password is encrypted and cannot be viewed
by All In Asia customer service staffs nor at any point in time
accessible by All In Asia management. We do however are able to send you
a password change request to your registered email. All In Asia support
team and system can only give an account a default password only if the
owner request via livechat and on the sole condition that the account
has not performed a deposit. This request is usually performed when
players have signed up with an unauthenticated email.
Agency Password Change
As we have an agency system; where agents are allowed to credit and
debit their respective players with credit, DIRECT UPLINES are also able
to change your password. This is off course for the convenience of the
agent and player. Only agency created accounts have this feature and
accounts created via promotional links and direct signups do not have
this feature. It is imperative that agents and players have a bond of
trust so that this feature might not be abused.
We understand the importance of security and in ensuring players get to
play in a safe and comfortable environment, we also ensure that within
24 hours if a report is filed of an account being compromised, we will
look into the case right away and reply within 24 hours while doing all
the necessary steps to ensure that your account is safe with us.
Thank you for your kind understanding and patience regarding this
matter. If you have any inquiries or output to contribute to us in
making All In Asia a safer and enjoyable place to play, please do not
hesitate to contact us at All In Asia or talk to our account managers.
All In Asia