DegenDave: I got my Coral site linked but I remember having to contact someone about that too, the system seems broken.
Some sites it says to input your login name, and others your table name. You can also do multiple entries. So what happens if it's a table name site and you add the name of every single player you can see, do you steal the rakeback for a 1000 players?!
No you can't!
Only accounts that are tracked with us will receive any points for the rake race / challenge as we only receive rake information for players who have signed up with us and entered their screen-name/log-in name!
Most of the time, issues come down to the poker rooms themselves as we are reliant on them sending us the rake information for each player, and some sites are just slower than others as sending it. Complications do arise as the different poker sites track players differently, some via username, some via table name, some via customer ID numbers etc but any issues are ironed out pretty quickly as we have a great team working on it