Ok i get news from them and they give me this letter
. Hi XXXX,
My name is Justin, and I am from the All In Asia Security team. I have
personally reviewed your case and we are very sorry to hear about your
lost in funds.
We would like to inform you that we had investigated all game records of 
the account that you had inquired about. However, the corresponding 
user's game records were normal, and we were unable to find sufficient 
evidence to verify any violation of our policy. In addition, All In Asia 
Security has found no evidence of a hacking attempt or any similar signs 
related to this nature. We have thoroughly searched all related 
possibilities and situations in our servers, but have concluded that 
there was no signs of hacking. Therefore, we have concluded that the 
cause of the issue to be from the safekeeping of one's personal 
information. It is a very important to note that a player must always be 
responsible of managing one's personal information. We regret to inform 
you that we will not be able to further provide assistance on this case.
We have reviewed your account issue and have concluded that loss 
incurred on your AiA Account on the IDN Network are as follows. These 
are concluded on the basis that :
Consistency during your IP request (please check logs)
Previous IP 45.77.46.149 is logged in 4 time. Joined date (30-Aug) using 
45.77.46.149.
IP Used during play during loss of chips: 45.77.46.149
I have forwarded to you the report that we got from IDN on the date of 
play.
Having carefully analyzed all evidence, we must inform you that All In
Asia cannot offer reimbursement for the win/loss transaction. Whilst
we sympathize with your predicament and realize that our response is
likely to come as a disappointment to you, we hope you will understand
our position and accept our apologies for any inconvenience caused. We
are taking this opportunity to express our readiness to work with the
competent authorities as should we happen to receive an official police
request we will make sure to provide any and all relevant details which
would hopefully allow the authorities to identify the person who abused
your account and take further actions.
We thank you for your cooperation.
Best regards,
Justin
Head of Security Team