Tracking / My Account Area
I've Forgotten My Password, Email or Both. Help!
Too many usernames and passwords these days. We understand.
Try using the password reset button in the login panel. If this fails then just contact us through site chat and we will get your password reset in no time!
Remember: Users can sign into PokerVIP using Facebook or Google.
The Rake in the My Account Area Isn't Accurate.
We rely on rake stats from the poker rooms we work with. Once we receive these stats we upload them to our database at PokerVIP.
The stats displayed in the My Account area do not influence loyalty or rakeback payments made by the poker room and should only be treated as a guide.
Please Note: Stats in the My Account area are typically not updated during weekends.
How Can I Track My Rake?
PokerVIP users can track their rake by adding their screename / alias to the PokerVIP My Account area.
Simply click on My Account and select 'Add Poker Room'.
The data that needs to be added depends on on the poker room you are playing at. Users at PaddyPowerPoker need to add their alias whereas users at William Hill are required to add their WH Account Number. Further details can be found in the My Account area.
Can I Retag My Account?
If you are already signed up at a poker room with another affiliate, but would like to re-tag your account, just get in touch and we'll see what we can do for you.
Site chat - the button at the bottom right corner of the screen.
Typically it takes around 1 week for an account to be re-tracked and some poker rooms have a strict policy regarding account re-tracks and do not allow them.
Poker rooms that do not allow affiliates to re-tag accounts include; Pokerstars & Winamax.
I Can't Access PokerVIP Videos & Store
To confirm your account as tracked, please go to the My Account area and add your alias / username at the poker room signed up to via PokerVIP.
Typically tracking takes 24 hours, however it can often take longer and is unavailable at some poker rooms.
Currently tracking is unavailable at PokerStars, Bodog, Bovada, Bet365, Full Tilt, BlackChipPoker & ACR.
If you are experiencing issues tracking your account please get in touch via live chat or thought our contact form.
How do I track my referrals rake?
We have made an affiliate hub for all our partners, this enables you to see all your players rake, commission due and much more. What to do is to make a 180Vita Partners account through this link here. If you have any questions about the affiliate hub please just contact us on either affiliates.pokervip (Skype) or shoot us an email at Affiliates@PokerVIP.com
Why are my VIP points not updating?
PokerVIP Points update as and when we receive reports from poker rooms. Please note that reports are not sent over the weekend.
I've Added My Alias, But it Says 'No Data'. What's Up?
Can I get my old Sky account retagged to PokerVIP?
My Name isn't Displaying on Rake Race Leaderboard
If your name is not displayed on the rake race leaderboard and you think it should be, perform the following checks:
Is my tracked rake the total rake or what I will receive?
Tracked rake that displays in your account here will always displays your total rake figure. Please note that for iPoker the rake displayed in you account area, will be old method rake and not the new. RB payments are made off the new calculation method. To find out more about the new iPoker rake method please read our dedicated forum thread here or alternatively just get in touch with one of our agents through live chat, Skype (Support.PokerVIP) or through our contact form.
Rakeback / Loyalty Payments
GalaPoker Loyalty Payment
PokerVIP players are given a level 6 VIP upgrade - players simply convert their points to cash at a rate of 30%.
William Hill Loyalty Payments
William Hill loyalty payments are made weekly and these tend to be made every Tuesday.
Loyalty payment's are for the rake generated from the previous Monday - Sunday.
Please note that the minimum payment per week is $10 and there is no carry over to the next week!
BoylePoker Loyalty Payments
BoylePoker pays loyalty payments every Thursday. Payments are usually made before 18:00 GMT.
These payments are for the rake period Thursday to Wednesday and the minimum payment is £/€/$5 depending on the players base currency. This payment will not carryover to the following week.
If you did not rake enough to be eligible for the $10 loyalty payment, you should consider signing up to the VIP deal at PaddyPowerPoker where you can cash in points for cash via the Paddy VIP program at anytime.
StanJames Rakeback History
In order to find a history of your Rakeback payments at StanJames, please follow the below instructions:
BetVictor: Cashable and Non-Cashable Points
One points are non-cashable they cannot be redeemed for cash. The points however can still be used to buy into tournaments.
If the user opts to redeem these points for cash, a deduction (for the same amount) will be made from their future rakeback payments.
For further information see the BetVictor website where the differences between points are explained.
StanJames Loyalty / Rakeback Payments
All PokerVIP users enjoy 30% flat rakeback on StanJames provided over $200 is raked per week.
BetVictor Rakeback Payments
PokerVIP users can exclusively claim 30% Rakeback at anytime with BetVictor.
Users can claim rakeback by cashing in their loyalty points via the BetVictor poker client.
If users do not cash in all their points in a month, BetVictor will pay the cash value of the remaining points on the 1st of the following month.
How do I claim my referral bonus?
Referral payments can be requested by logging in to your partner account on 180Vita an sending a payment request. Alternatively email Affiliates@PokerVIP.com with your name and we will be in touch about you payment shortly.
Betfair Rakeback Payments
Paddy Power Rakeback Payments
Sky Poker RB
Who is eligible for the Party network Gold Bar Promo
How to convert points on BetVictor
Party Network Gold Bar Promo
All Other Stuff VIP
What is PokerVIP?
PokerVIP is an online poker resource for poker players who are truly serious about poker. This doesn't mean you need to be a high stakes crusher or a rake machine.
If you're committed to getting better at poker and want to enjoy the best the poker world has to offer, you have come to the right place.
How Do You Make Money?
We can continue to run this service for poker players thanks to our poker room partners who pay us commission in return for generating business for their brands.
We are committed to providing a high quality service for our users and will always give impartial advice.
Support PokerVIP and get full access to our videos, store and school by playing poker with one of our partner poker rooms.
Are My Funds Safe?
After sendings tens of thousands of online poker players to poker rooms for a number of years, we understand what makes a good poker room.
We have never worked with a poker room that has subsequently gone bust or taken players funds. As far as we know, we're the only major poker site on the net with this untarnished record!
As a general rule, we only work with poker rooms that have been established for a considerable period of time. We also like sports books and casino brands with a poker product. Historically, these brands have proven to be the most reliable.
How Can I Access Coaching Videos?
I Have Some Feedback / a Brilliant Idea
We love feedback. Let us know on site chat, Skype (Support.PokerVIP) or email (Hello@PokerVIP.com) and we'll get back to you as soon as possible.
Starting A Thread in the PokerVIP Forum
I Have an Account at a Poker Room, But I didn't Sign Up with PokerVIP.
Unfortunately it's not very likely we can do anything about this, but get in touch on site chat, Skype (Support.PokerVIP) or email (Hello@PokerVIP.com) and we will see what we can do.
Most poker rooms we offer are on poker networks. Take a look at our poker offers and it might be worth signing up for another poker room on the network.
Are You Hiring?
We're always looking for talented individuals to join our team.
Our offices are based in Edinburgh, Scotland. Unfortunately, we're not able to hire those who are not based in Edinburgh or willing to re-locate.
Will You Always Run Rake Races?
Often players ask us if we plan on running the same Rake Race for a certain poker room, the following month.
Almost always the answer is yes.
We are committed to growing the Rake Races and promotions with our key partner poker rooms.
However, please note that we cannot absolutely guarantee we will run our promotions indefinitely. Most poker rooms are members of 'poker networks' whose job it is to regulate the network and create a framework that the poker rooms on the network must adhear to. Thus, it is possible that network's opt to ban rake races in the future and as such we would not be permitted to continue running them.
In the above instance we would aim to compensate our users with a variety of other promotions.
How do I refer my friends?
PokerVIP users can refer their friends in two ways:
A) Send your friend / your referral ink via Skype, email or any other platform. This unique link will track your mate to you and make you eligible for referral payments. Your referral link can be found here, by logging into your PokerVIP account and selecting the deal you want to promote.
B) Contact Affiliates.PokerVIP on Skype or send a email to Affiliates@PokerVIP.com.
Do PokerVIP have coaches for hire?
We do have a stable of coaches offering coaching services. To get in touch just contact Jon@ipokervip.net outlining what games you are wanting coaching for and your budget.
Do PokerVIP offer coaching?
We offer over 350 coaching videos made by the biggest winners in poker. If you are looking for one on one coaching though, you should contact Jon@ipokervip.net outlining what games you are wanting coaching for and your budget.
Why are there some videos that I cannot watch?
Our video content is unlocked by PokerVIP level and if you are not high enough in the PokerVIP reward program you will not have access to all our content unfortunately. However, you can purchase a VIP level 5 upgrade for as little as $18!
I want to play on ****, whats my next move?
To play on a poker room all you need to do is to go through one of our deal pages and create an account. If you wish to make sure that everything is set-up properly, feel free to contact one of our agents.
Can't find what your looking for?
No worries, use the form below to tell us