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I didn't get my reward for April race.... is this fair?
•Edited 7 years ago
I will write here my case to see what other people think about this.
At the start of the May my account on Betway poker is suspended.
Betway manager told me :"the reason for the account suspension was due to Betway no longer operating in Bosnia and Herzegovina."
Great, very professional from their part that close account without any warning.
They must send me an e-mail a few days before and warned me that my account will be closed, now I lose all my loyalty poinst that I can exchange for money. But that is not all... I also don't get money for April race on Pokervip.
They told me that they can't pay the award because my account is suspended.
" Regarding the April Race- As per our terms and conditions:
"Betway reserves the right to suspend, close or terminate your account at its sole discretion, should you be suspected of:
- having unlawfully obtained winnings – having violated conditions set out in the terms and conditions governing the account"
6.2 Right to Rescind
Betway reserves the right to withdraw any promotion, competition, bonus or special offer at any time.
But they "forgot" that my account is suspended only because I am from Bosnia and Herzegovina, not because cheating or something similar.
Ok, then I contact Pokervip support and they told me that my reward for April race was sent to Betway.
Now Pokervip send e-mail to Betway in which they ask to send my reward money back to them.
When Betway return the money then Pokervip will send me April race via Skrill.
Ok, great.
After 20 days Pokervip live support told me that they finally got a response from Betway.
Betway contacted PokerVIP managers who left this note:
"Unfrotunately, we cannot credit the player as the money was already credited. Betway'd deny refunding the money, directing us to the Terms&Conditions and we cannot cover that - that's direct double cost for the company."
And that is all.
Is this fair ?
I did't do anything wrong and I will not get the money I won on Pokervip April race.
....at the end of the story I expect from Pokervip to pay me, not from Betway.
At the start of the May my account on Betway poker is suspended.
Betway manager told me :"the reason for the account suspension was due to Betway no longer operating in Bosnia and Herzegovina."
Great, very professional from their part that close account without any warning.
They must send me an e-mail a few days before and warned me that my account will be closed, now I lose all my loyalty poinst that I can exchange for money. But that is not all... I also don't get money for April race on Pokervip.
They told me that they can't pay the award because my account is suspended.
" Regarding the April Race- As per our terms and conditions:
"Betway reserves the right to suspend, close or terminate your account at its sole discretion, should you be suspected of:
- having unlawfully obtained winnings – having violated conditions set out in the terms and conditions governing the account"
6.2 Right to Rescind
Betway reserves the right to withdraw any promotion, competition, bonus or special offer at any time.
But they "forgot" that my account is suspended only because I am from Bosnia and Herzegovina, not because cheating or something similar.
Ok, then I contact Pokervip support and they told me that my reward for April race was sent to Betway.
Now Pokervip send e-mail to Betway in which they ask to send my reward money back to them.
When Betway return the money then Pokervip will send me April race via Skrill.
Ok, great.
After 20 days Pokervip live support told me that they finally got a response from Betway.
Betway contacted PokerVIP managers who left this note:
"Unfrotunately, we cannot credit the player as the money was already credited. Betway'd deny refunding the money, directing us to the Terms&Conditions and we cannot cover that - that's direct double cost for the company."
And that is all.
Is this fair ?
I did't do anything wrong and I will not get the money I won on Pokervip April race.
....at the end of the story I expect from Pokervip to pay me, not from Betway.
